FAQ

Q: Do I need to register to make a purchase?

A: Yes, creating an account with accurate information is
required to complete an order. This allows us to properly manage your orders and keep you updated on
shipping status.

Q: Can I modify or cancel an order I’ve already placed?

A: Once an order is completed, it is automatically
forwarded to our partner/dropshipper. Contact us immediately via email if you wish to modify or cancel your
order, and we’ll do our best to assist you.

Q: What payment methods are accepted?

A: You can pay with Credit/Debit Cards (Visa, Mastercard, Maestro, American Express), PayPal, and other digital
methods such as Apple Pay and Google Pay. All payments are secure and
protected.

Q: When is the payment charged?

A: Payment is authorized at the time of purchase and
confirmed only after the payment method has been successfully processed.

Q: Where are the products shipped?

A: All products are shipped directly by our partner/dropshipper. The shipping
address is the one provided at checkout.

Q: How long does it take to receive my order?

A: Delivery times vary depending on the product and destination. Estimated
delivery times are displayed at checkout. You will receive an email with
tracking information once your order is shipped.

Q: Are there shipping costs?
A: Yes, shipping costs are clearly shown before confirming your order.

Q: How can I return a product?

A: We will provide you with the address of our European Returns Center in
Slovakia along with instructions on how to return the item. All details are
available on our Returns
& Refunds page